The Health Exhibit

The Health Exhibit received an email from Lora about the BC hotline’s vocal prompts:

After a few too many hours on hold, I have compiled the following list of BCBS Alpha prefix voice prompts. (It is based on the military and is probably easy to find on the web, but this way was more diverting) If you are calling the prefix hotline for something odd to you, you can skip ahead of the voice recognition software and just say the military code names for the letters. It works very well.

In other words, instead of hoping the voice recognition software can distinguish your letters when you say “ZVP”, you could instead use the code names below and say “zulu-victor-papa”.

This could be very handy.

Code Names:

A-lpha
B-ravo
C-harlie
D-elta
E-cho
F-oxtrot
G-olf
H-otel
I-ndia
J-uliette
K-ilo
L-ima
M-ike
N-ovember
O-scar
P-apa
Q-uebec
R-omeo
S-ierra
T-ango
U-niform
V-ictor
W-hiskey
X-ray
Y-ankee
Z-ulu

This entry was posted on Tuesday, November 11th, 2008 at 6:56 am and is filed under Access, Billing, IV/Precert, Medical Reception. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.