The Health Exhibit » IV/Precert

Blue Cross Hotline Vocal Prompts

Health Exhibit Staff — Tue, 11 Nov 2008 11:56:57 +0000

The Health Exhibit received an email from Lora about the BC hotline’s vocal prompts:

After a few too many hours on hold, I have compiled the following list of BCBS Alpha prefix voice prompts. (It is based on the military and is probably easy to find on the web, but this way was more diverting) If you are calling the prefix hotline for something odd to you, you can skip ahead of the voice recognition software and just say the military code names for the letters. It works very well.

In other words, instead of hoping the voice recognition software can distinguish your letters when you say “ZVP”, you could instead use the code names below and say “zulu-victor-papa”.

This could be very handy.

Code Names:

A-lpha
B-ravo
C-harlie
D-elta
E-cho
F-oxtrot
G-olf
H-otel
I-ndia
J-uliette
K-ilo
L-ima
M-ike
N-ovember
O-scar
P-apa
Q-uebec
R-omeo
S-ierra
T-ango
U-niform
V-ictor
W-hiskey
X-ray
Y-ankee
Z-ulu

Get to Know: Blue Cross Federal

Health Exhibit Staff — Wed, 23 Jul 2008 10:35:17 +0000

Standard ID Length: R + 8 numbers
Standard group number length: 3 numbers (ex. 105, 112)
Billing address: PO Box 37980, Louisville, KY

Distinguishing Cardholders: Primary and secondary cardholders will all have the same insurance ID, without distinguishing suffixes.
Other Tips: (Unknown)

Leave a comment if you have other good tips for this insurance!

Get to Know: Aetna HMO

Health Exhibit Staff — Thu, 17 Jul 2008 00:24:46 +0000

Standard ID Length: 8 alphanumeric characters (mostly alpha)
Standard group number length: (Unknown)
Billing address: PO Box 981109, El Paso, TX

Distinguishing Cardholders: Primary cardholder ID ends with “A”. Secondary cardholder IDs end with “B”, “C”, etc.
Other Tips: Trivia: Aetna does not use the letters “I” and “O” so that they will not be confused with the numbers “1” and “0”.

Leave a comment if you have other good tips for this insurance!

Get To Know: Aetna PPO/POS

Health Exhibit Staff — Thu, 05 Jun 2008 10:58:55 +0000

Standard ID Length: W + 9 numbers
Standard group number length: 14 numbers
Billing address: PO Box 981109, El Paso, TX

Distinguishing Cardholders: Primary cardholder ID ends with “01”. Secondary cardholder IDs end with “02”, “03”, etc.

Other Tips: (See Card)

Leave a comment if you have other good tips for this insurance!

CBA Blue – EBPA

Health Exhibit Staff — Thu, 03 Apr 2008 10:18:03 +0000

Recently, CBA Blue and Employee Benefit Plan Administrators (EBPA) disassociated a bit. Now some offices are having trouble telling which plan should be billed for their patient. Here’s the easiest way that we at the Health Exhibit have found to distinguish between the two:

If the plan has a three letter BC prefix, then list the insurance as CBA Blue. Two known CBA Blue prefixes are KEZ and VRA.
If the plan does not have a three letter prefix, then list EBPA.

Feel free to share any other hints you know with these insurances.

Access Week

Health Exhibit Staff — Sun, 02 Mar 2008 18:00:23 +0000

National Healthcare Access Personnel Week is coming up March 30 – April 5, 2008. This is a week for hospitals and management to show appreciation to their Access personnel. These associates include:

Registration/Intake/Pre-Registration
Insurance Verification/Precertification
Information
Scheduling

Looking for some ideas on how to celebrate? Activities could include:

Sweets baskets
Congratulatory balloons
Surprise gifts
Fruit/Meat/Cheese/Cracker platters
Random Drawings
Crossword Puzzles
Word Searches
Who’s Who? – Match the childhood photo to the current Access associate
Who Lives Here? – Match the home photo to the Access associate
Super Secret – Match the little-known trivia to the Access associate
Access Pets – Match the pet to the correct Access associate
Cater a lunch
Potluck
The list goes on!

To learn more about Access Week and what you can do for your employees, see NAHAM’s Access Week page. Start preparing now and delight your staff when Access Week arrives.